Terms and Conditions of Service

Effective Date: January 1, 2024

These Terms and Conditions of Service (“Terms”) govern all services provided by
Integrated Carriers, including but not limited to transportation, logistics, customs
brokerage, and digital platform access through SoluShip. By using Integrated Carriers’
services, customers agree to these Terms.

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1. Acceptance of Terms

By using Integrated Carriers’ services or SoluShip, you agree to comply with and be
bound by these Terms. If you do not agree, please discontinue use of our services
immediately.

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2. Description of Services

Integrated Carriers (“IC”) is a third-party logistics provider that facilitates shipping
services with partner couriers and LTL carriers, including FedEx, UPS, Purolator, DHL,
and others. Services offered include:

• Rate estimation.
• Booking and tracking shipments.
• Generating shipping labels.
• Accessing shipment management tools.
• Customs brokerage, freight forwarding, and outsourced logistics.

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3. User Eligibility

Customers must be at least 18 years old and capable of entering into legally binding
agreements. By using IC’s services, you represent and warrant your eligibility.

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4. Registration and Account Responsibilities

4.1 Customers must create an account on SoluShip and provide accurate, complete,
and up-to-date information.
4.2 Customers are responsible for maintaining the confidentiality of their account
credentials. Unauthorized use of accounts must be reported to IC immediately.

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5. Payment and Fees

5.1 All charges, including shipping, handling, and applicable taxes, must be paid in
accordance with IC’s payment terms.
5.2 IC reserves the right to adjust invoices if carriers reweigh or re-measure shipments.
5.3 Credit card payments incur a 3% processing fee. Late payments may be subject to
interest at 3% per month or the maximum allowed by law.

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6. Shipping Terms

6.1 Shipping terms, including delivery times, are determined by the carrier selected by
the customer. IC does not guarantee delivery times or dates; all estimates are for
informational purposes.
6.2 Customers agree to abide by the terms of the chosen carriers. Links to carrier terms
are provided below:

• Purolator
• DHL
• FedEx
• Loomis Express
• CanPar
• UPS

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7. Shipment Content and Restrictions

7.1 The Shipper is solely responsible for accurate shipment information, including
weight, dimensions, and descriptions.
7.2 Prohibited items include, but are not limited to:

• Hazardous materials not compliant with regulations.
• High-value items like cash, jewelry, and antiques.
• Live animals (except for permitted laboratory specimens).
  7.3 IC reserves the right to refuse or delay shipments that do not meet
  compliance standards.

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8. Liability

8.1 IC acts as an intermediary and is not liable for loss, damage, or delay caused by
carriers.
8.2 Claims for loss or damage must be directed to the carrier. IC’s liability is limited to
fees paid for its services or $100 CAD per shipment, whichever is less.
8.3 IC shall not be liable for indirect, incidental, or consequential damages, including lost
profits.

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9. Optional Insurance

9.1 Customers may purchase additional insurance through IC. Coverage is subject to
policy terms and exclusions.
9.2 Claims must include proof of value, a description of the goods, and supporting
documentation.

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10. Claims and Disputes

10.1 Claims for loss or damage must be submitted in writing within 10 calendar days of
shipment delivery.
10.2 Billing disputes must be reported within 60 days of the invoice date.
10.3 All legal actions against IC must be initiated within one year of shipment delivery or
the expected delivery date.

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11. Customs and Regulatory Compliance

11.1 Customers are responsible for compliance with all applicable customs and
import/export laws.
11.2 IC facilitates customs clearance but is not liable for delays or penalties due to
incorrect or missing documentation.

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12. Force Majeure

IC is not liable for delays or failures caused by events beyond its control, including
natural disasters, labor strikes, and regulatory actions.

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13. Digital Platform Use

13.1 SoluShip and other IC digital tools are provided “as is” without guarantees of
uninterrupted or error-free service.
13.2 Customers agree to use these tools only for legitimate shipping purposes and
protect their login credentials.
13.3 IC’s Privacy Policy governs data collection and use.

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14. Indemnification

Customers agree to indemnify and hold IC harmless against claims, liabilities, or losses
arising from non-compliance with these Terms or applicable laws.

15. Governing Law and Dispute Resolution
15.1 These Terms are governed by the laws of Ontario, Canada.
15.2 Disputes must first be resolved through mediation. If unresolved, disputes may
proceed to arbitration or litigation in Ontario courts.

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16. Changes to Terms

IC reserves the right to modify these Terms at any time. Customers will be notified of
changes via SoluShip or other communication methods. Continued use of IC’s services
constitutes acceptance of the updated Terms.

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17. Contact Information

For questions or concerns, please contact us at:
Integrated Carriers
Email: support@integratedcarriers.com
Phone: 416-603-0103

By using Integrated Carriers’ services, you confirm that you have read, understood,
and agreed to these Terms and Conditions of Service.